Privacy Policy

Privacy Policy

Plantsnpots.com has created this privacy policy in order to explain our privacy practices. The following discloses our information-gathering and -dissemination practices for our plantsnpots.com website. using the Service, you do hereby warrant and represent that you have read, understand and agree to privacy policy stated herein. This will govern the use of the services offered by Plantshop.ae, and by agreeing to it you are giving plantsnpots.com permission to use and store such information consistent with this privacy policy. A user of the Service is hereinafter referred to as a “User,” or collectively, the “Users.”

Information Received by plantsnpots.com

Personal Information. plantsnpots.com collects personal information only if you voluntarily choose to share such information with plantsnpots.com. You may browse the Site without disclosing any personal information. However, in order for you to take advantage of particular opportunities provided through the Service, we may require that you furnish personal information. When you register your account, sign up for newsletters, complete forms for optional programs, surveys, contests and other entries, and through communications transmitted through plantsnpots.com, applications, we collect information including your name, address, phone number and email address. You also may choose to send plantsnpots.com personally identifying information in email message containing information or inquiries about the Service.

Anonymous or Aggregated Data. plantsnpots.com collects and stores certain data about the use of the Service on an aggregate and/or anonymous basis. plantsnpots.com does not link this information to anything personally identifiable to you.

Cookies and Other Technologies. When you visit websites on the Internet, your browser may automatically transmit information to the websites you visit throughout every visit. Like many websites, we may use “cookies” to collect information. A cookie is a small data file that we transfer to your computer’s hard disk for record-keeping purposes. We may utilize persistent cookies that only plantsnpots.com can read and use to save your login information for future logins to the Service, to assist in processing items in your shopping basket, to hold session information, and to track user preferences. We may utilize session ID cookies to enable certain features of the Service, to better understand how you interact with the Site. Unlike persistent cookies, session cookies are deleted from your computer when you log off from the Site and Service and then close your browser. Third party advertisers on the Site may also place or read cookies on your browser and we may use Flash cookies (or local shared objects) to store your preferences or display content based upon what you view on our site to personalize your visit. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies, however, you will not be able to use all portions or all functionalities of the Service. We and our service providers may also use “pixel tags,” “web beacons,” “clear GIFs,” or similar means in connection with the Service and HTML-formatted email messages to, among other things, track the actions of Users and email recipients, to determine the success of marketing campaigns and to compile aggregate statistics about Site usage and response rates. We may also engage one or more third party service providers to serve online advertisements on our behalf. They may use a “pixel tag” to collect anonymous information about your visits to this Site and to other websites, and they may use that information to target advertisements for goods and services. This information is collected anonymously, in a manner that does not personally identify you.

IP Address. When you visit and interact with the Site, plantsnpots.com and/or third parties with whom plantsnpots.com has contracted to provide services to Plantshop.ae may collect your Internet Protocol Address (“IP Address”), which is a number that is automatically assigned to the computer that you are using by your Internet Service Provider. This number is identified and logged automatically in our server log files whenever you visit the Site, along with the time(s) of your visit(s) and the page(s) that you visited. We use IP Addresses to monitor the regions from which Users navigate the Site and for fraud prevention purposes.

Only authorized plantsnpots.com staff has access to your Personal Information in its entirety. Other staff may have access to portions of this information if it pertains to their job duties.

plantsnpots.com’s Use of Personal Information

plantsnpots.com uses Personal Information for the following general purposes: to provide our products and the Service,

for billing, identification and authentication, and fraud prevention,

to analyze Site usage and improve our products and the Service,

to contact you and deliver administrative notices and communications relevant to your use our products and services,

for internal market research, troubleshooting problems, and detecting and protecting against error, fraud or other criminal activity,

for distribution to third-party contractors that provide services to plantsnpots.com and partners of plantsnpots.com who are bound by privacy restrictions at least as restrictive as those set forth in this Policy.

Although we ensure that our third party agents (“Agents”) receiving your information are bound by privacy restrictions at least as restrictive as those set forth in this policy, plantsnpots.com is not responsible for any issues that may arise regarding the Privacy Policies of any of its affiliates or advertiser. By using this website, you do hereby agree to hold plantsnpots.com harmless from any claims and/or damages that may arise from the actions of any of its affiliates and/or advertisers.

Two things drive plantsnpots.com’s decisions regarding the use of information collected from Users: 1) improving user experience by offering personalized services, content and advertising, and 2) market research.

Ads are a standard part of user experience on the Internet, and plantsnpots.com believes that targeted advertising enhances this experience. plantsnpots.com may use Cookies and other Technologies and Personal Information to place ads where they believe interested parties will see them.

In addition to banner ads, plantsnpots.com may advertise products, companies and events that we think might interest you through the email address you provide.

plantsnpots.com may analyze Personal Information and Web Navigational Data based on your interests and may use the analysis from this information in a way that doesn’t reveal a User’s personal information (“Market Research”) in order to:

Market the Service

Improve the likelihood of a sale to a group of Users Increase the likelihood that a group’s experience with the Service is relevant to its interests as a whole plantsnpots.com uses data at the individual level to sell products and services to Users who express an interest in these products and services, through a poll for example, or to Users who can be presumed to have an interest based on results from our Market Research.

plantsnpots.com may use your cell phone number to call or text you in order to provide the Service.

Choice/Opt-Out

You may opt-out of receiving communications from us and our partners, remove your information from our database, and choose to not receive future communications unrelated to the Service.

If you purchase anything through plantsnpots.com, we may occasionally contact you with information about special events, sales, activities, promotions, contests, submission opportunities and programs. You always have the option to ask plantsnpots.com not to contact you with this information again.

If you receive unsolicited email from a plantsnpots.com domain, please contact us at plantsnpots.com’s information retention policy

To preserve the integrity of our databases, we may retain information submitted by Users for an indefinite length of time. If required by law, we will delete Personal Information by erasing it from our database. We will also respond to User requests to delete or correct account or Personal Information, which you can do by contacting plantsnpots.com at email, or by selecting the “Notifications” option under your account icon in the top right corner of your home page or on your device.

plantsnpots.com security of collected information

Your plantsnpots.com account is password-protected so that only you and authorized Plantshop.ae staff have access to your account information. In order to maintain this protection, do not give your password to anyone. If someone who represents to you they are plantsnpots.com staff and asks for any personal account information, including password, check their URL. Also, if you share a computer, you should sign out of your plantsnpots.com account and close the browser window before someone else logs on. This will help protect your information entered on public terminals from disclosure to third parties.

plantsnpots.com makes every effort to ensure that your information is secure on its system by backing up data in separate backup drives and uses public key access encryption and firewalls on both our main and backup servers. We also employ and customer record managers to protect against loss, misuse and alteration of the information under our control. Extremely sensitive information, is always transmitted in encrypted form. Only certain authorized plantsnpots.com staff can access Personal Information, and then only if it is relevant to their job duties. plantsnpots.com has staff dedicated to maintaining this Privacy Policy and other privacy initiatives, periodically reviewing security and making sure that every plantsnpots.com employee is aware of our security practices. Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, plantsnpots.com cannot guarantee the security of any information you transmit to us, and you do so at your own risk. While plantsnpots.com will use commercially reasonable efforts to ensure the security all personal information, we expressly disclaim any liability for any unauthorized access to or use of our secure servers and/or any and all personal stored therein, and you agree to hold plantsnpots.com harmless for any damages that may result there from. plantsnpots.com expressly disclaims any liability that may arise should any other individuals obtain the information you submit to this website.

With whom does plantsnpots.com share information?

When you submit information to plantsnpots.com, it is collected, processed and maintained solely by us or by third party agents who are bound by privacy restrictions at least as restrictive as those set forth in this policy. We may allow our business partners to collect information about Users that is not extremely sensitive Information.

plantsnpots.com reserves the right to disclose Personal Information from both private and public areas of this website at our discretion, if required by law or if we are given reason to believe, in our sole discretion, that someone is causing injury to or interference with the rights of Users, the general public, or plantsnpots.com, to comply with a judicial proceeding, court order or legal process.

We will not transfer to a non-Agent third party any Personal Information that is sensitive in nature, such as information specifying your medical or health condition, racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership without your prior affirmative consent.

Finally, plantsnpots.com reserves the right to transfer, sell and/or distribute all information collected through the Service to an affiliate, subsidiary, or third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or part of our business, assets or stock. We will use our best efforts to ensure that the new entity follows this Privacy Policy with respect to your Personal Information, as and to the extent required by applicable law.

Notification of changes

plantsnpots.com’s security and privacy policy are periodically reviewed and enhanced as necessary. This policy might change as plantsnpots.com updates and expands the Service. plantsnpots.com will endeavor to notify you of these changes by email, but will not be liable for any failure to do so. plantsnpots.com also encourages you to review this privacy policy periodically.

Privacy policy

Your Credit/Debit card details will not be shared stored or sold to any third- parties. You can rest assured that your details are safe with Plantsandpot.com Plantsandpot.com will also take the necessary steps to ensure the privacy of your data using different software and tools. Nevertheless, we cannot guarantee the security of any details that is shared online. Please note that Plantsandpot.com will not be held accountable for privacy policy listed on the website to which it links. If you are providing any information to third parties on your own accord, you may be subject to rules regarding the collection and use of such information. If you have any further queries, you may want to contact these parties in person. The content on the websites may get updated periodically to keep up with the standards. As a result, users are advised to visit site on frequent basis to keep up to speed with the changes on website.

Delivery Policy - Products

Must mention the process of how the customer will receive the payment confirmation (ex; by email or SMS or mail) and the time the payment confirmation will reach the customer It is mandatory that you keep the proof of delivery receipt confirmed by the registered user.

Process of shipping items/goods conditions

Delivery fees or free delivery

Delivery time to local/international

Payment confirmation – Services

Need to specify the process by which customer receives the payment confirmation and the time of the payment confirmation. Specify whether you received payment confirmation by email, SMS or mail.

Delivery Policy

When needing to change address, whether it be on your additional payment or original order, please contact us before the item is in the process of being dispatched, you can do this by contacting us via email with details of your new address. Plantsandpot.com only accept and deliver across the regions in UAE. Delivery of products will be taking place in 2 to 3 working days. A delivery charge of AED 20 will be applicable to buyers. Please not that we are under no obligation to reimburse any shipping charges incured by purchaser our customers. At the time of purchase, Plantsandpot.com gets to select the means of courier, and the customer will not be able to change it by request. Once an order has been placed and product is dispatched, we will not be able to change the delivery location. In the event of an address change, buyer should notify us before the product gets processed for dispatch. You can contact us on our email to give us details about your new address.

Refund Policy

Few instances of non-refund include plants damaged after delivery due to non-watering or not providing the needed care. Refund, exchange or credit can be made where goods are faulty, different to the product purchased or don’t perform as advertised.

If buyers receive a faulty good or product that is different from what they originally ordered, they can avail of our Refund policy. A buyer should request for a refund within 3 days from the day of delivery.
Buyers are advised to pick their items with considerable care as we have a strict policy against refunding for wrong decision making. Refund will not be available in cases where a product is damaged after delivery because of carelessness or negligence.

Cancellation policies

If you are intend to cancel your order or delivery, you are required to do it within 24 hours of your estimated time of delivery.

To cancel, please email reach out to us at info@plantsnpots.com

Or you can call us during working hours.

Contacting Us

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you may contact us reach

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